Terms and Conditions
We accept payment through PayPal® and any other payment method with credit cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER. Payment is expected within 48 hours. We’ll not ship items until payment is received / cleared. Thank you for your understanding.
Item will be shipped via USPS® Priority. You’ll receive a tracking number as soon as item ships out. If an order is placed and shipped incorrectly due to customer mistake, the customer will be responsible for the cost of returning the unit to us as well as the cost to ship the correct items to the proper location.
Refunds and Exchanges
Returns are accepted within 15 days of delivery of product. Item must be returned in as new condition, in the original box with all original packing materials. A 20% restocking fee will be applied before any refund is issued. Contact GERCUTTER USA, LLC prior to returning any merchandise. An RMA# (Returned Merchandise Authorization) will be issued to you authorizing the return. The customer is responsible for shipping costs to return the unit.
Additional Policies and FAQs
We kindly appreciate your positive feedback and we’ll leave positive feedback for you after complete transaction. If you are not satisfied for any reason, please avoid leaving negative or neutral feedback. Give us the opportunity to make you happy and we’ll do whatever we can do to resolve the issue.
Global leader supplier of sign making. Our brands: Siser®, French Thermo Vinyl®, Gercutter®, Fisher®, SAi®.